Refund Policy
This Refund Policy ("Policy") is an integral part of the Terms of Use and sets out the procedure and conditions for refunding payments for paid subscriptions to the Whisperer service ("Service"). This Policy is drawn up in accordance with the law of the Russian Federation, including the Civil Code of the Russian Federation and Law of the Russian Federation No. 2300-1 of 07.02.1992 "On Protection of Consumer Rights" ("Consumer Protection Law").
1. Payment Model
A paid plan of the Service is a purchase of access to paid features for a fixed term (depending on the plan — 7, 31, 185 or 366 days). Key payment terms:
- Instant activation. Access to paid features is granted immediately after the payment is confirmed by the payment system — provision of the service begins right away, and from that moment the service is deemed to be in the course of being rendered.
- Free plan for evaluation. Basic features of the Service are available for free and indefinitely on the Free plan, which lets you evaluate the Service before purchasing a paid subscription.
We do not provide a voluntary "cooling-off period" beyond the rights guaranteed to you by law: since access is activated immediately and the Service is integrated with paid external AI platforms and incurs costs from the very first use, the cost of the part of the service actually rendered is non-refundable. Your consumer rights set out below are nevertheless fully retained.
2. Refund for the Unused Period
In accordance with Article 32 of the Consumer Protection Law and Article 782 of the Civil Code of the Russian Federation, you may cancel your subscription at any time and receive a refund for the unused period, less the costs actually incurred by the Operator.
The refund amount is calculated in proportion to the number of unused days, less the costs actually incurred (in particular, the non-refundable acquiring fee and the cost of the part of the service actually rendered), using the formula:
refund = subscription price × (unused days ÷ full subscription term) − costs actually incurred
Unused days are counted from the day the refund request is submitted until the end date of the paid term. Example: for a payment of 1990 ₽ for 31 days with 10 days used, the base amount is 1990 × (21 ÷ 31) ≈ 1348 ₽, from which the non-refundable acquiring fee (usually up to 3–4 %) is deducted. Upon your request, we disclose the calculation.
3. Refund for Inadequate Quality
If the Service does not work or has material defects through our fault, you have the right to demand that they be remedied free of charge or that the amount paid for the unused part be refunded in accordance with Article 29 of the Consumer Protection Law. The Service is provided "as is"; we do not guarantee uninterrupted and error-free operation, nor any specific result of use (Section 9 of the Terms of Use). Defects of external networks, the user's device or third-party services, as well as a mismatch with subjective expectations, are not grounds for a refund.
4. When No Refund Is Made
- the cost of the part of the service actually rendered (used) — taking into account instant activation;
- on the free Free plan — no payment was made, so there is nothing to refund;
- where the account is blocked for a breach of the Terms of Use — in particular, for abuse of the Service's resources and the paid external API limits (the "Prohibited Use" section), including where the account is automatically frozen and blocked by the system; the consumer's statutory right to a refund for the unused period (Section 2) is nevertheless retained;
- in cases of bad-faith use of the right to a refund — systematically placing payments and refunds, creating multiple accounts and other similar actions.
5. How to Request a Refund
Send a request to support@whisperer.one from the email address specified in your account and include:
- the email of your account in the Service;
- the date, amount and plan of the payment;
- the transaction identifier or receipt details (if available);
- the reason for the request.
We will review the request and reach a decision within 10 days of receiving it.
6. Refund Method and Timeframe
The refund is made using the same payment method and in the same currency in which the payment was made (roubles — via acquiring, foreign currency — via the moneta payment system). Funds are transferred within 10 days of the refund decision being made; the actual time it takes for the funds to reach your account depends on the issuing bank and the payment system's rules.
7. Promo Bonuses and Affiliate Credits
The amount actually paid by you is subject to refund. Rewards accrued in connection with this payment under the referral or affiliate programme are cancelled for their recipients upon refund. Promo codes and bonuses used at payment are not restored after a refund.
8. Consumer Rights and Dispute Resolution
This Policy does not limit the rights of consumers established by the Consumer Protection Law; terms that worsen a consumer's position compared with the law are void. For business buyers — legal entities and sole traders — refund conditions are determined by this Policy and the Terms of Use.
Claims are considered out of court within the period established by law. Disputes are resolved in accordance with the law of the Russian Federation.
9. Contact
Shakhbanov Zurab Mukhtarovich (sole trader)
INN 054203786124, OGRNIP 326050000099429
Email: support@whisperer.one